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Operating knowledge

Sales

How much selling capacity does this actually need?

Deals are slipping and it is unclear whether the problem is leads, people or process.

Signals to look for

  • capacity
  • closer
  • sales team
  • hire a salesperson
  • pipeline
  • quota
  • slipping

Questions to answer

  • How many active opportunities is each person carrying?
  • How long does one opportunity take in real working hours?
  • What is being dropped: follow-up, qualification or closing?
  • Would another person have anything to sell?

Evidence required before committing

  • open opportunities per person
  • average touches per closed deal
  • {cycle} length
  • lead volume trend

Likely constraint

  • Not enough qualified opportunities to justify a hire
  • One person doing selling and delivery at once

How the decision branches

  • If
    Lead volume is flat and opportunities per closer are low
    Then
    Hiring a closer adds cost, not revenue. Fix demand first.
  • If
    Opportunities per closer exceed what the cycle allows
    Then
    Capacity is binding; add capacity before adding leads.
  • If
    The founder is doing both selling and delivery
    Then
    Separate the two before measuring anything — the numbers are meaningless while they are mixed.

What to test

For four weeks, protect a fixed block of selling time and count opportunities handled and closed within it.

Read after 30 days.

What success looks like

  • Opportunities handled per week rises
  • {conversion} does not fall

What means stop

  • The protected time cannot be defended — the real constraint is delivery, not sales

Typical next move

  • Capacity is genuinely binding and demand existsPlan the hire against the measured numbers.
  • Demand is the constraintRun the funnel playbook instead; do not hire.

Who does the work

Aury can carry out: read company, create task, file memory, flag risk. Specialists involved: sales, operations.

Your approval: A hiring decision is always the founder's.

Where this stops being true

Requires that selling activity can be separated from delivery for the measurement period.

Four weeks of protected time is a small sample and seasonal effects can dominate it.

Provenance

  • Sourced operator experience: Founder/operator case study analysed inside Aurygine — bootstrapped B2B software company, 2026
  • Aurygine synthesis: Aurygine synthesis across founder journeys

Confidence: medium. Last reviewed 2026-08-25. Your company's own recorded results override this playbook whenever the two disagree.