Refunds and cancellation

You can request a refund within 14 days of payment. You do not need to justify the request inside that window for work that has not started.

We do not use "all sales final" language and we do not treat a refund request as a negotiation.

Refunded in full. If we have not begun the work described on your quote, there is nothing to deduct and nothing to argue about.

Refunded pro rata for the portion not yet delivered. We will show you what has been completed against the scope on your quote and what the resulting figure is, in writing, before processing.

Whatever has already been produced is handed over to you regardless of the refund. You do not lose work you paid for because you chose to stop.

That is a defect, not a change request. Tell us and we fix it at no cost. If we cannot bring the delivery in line with the agreed scope, that portion is refunded in full — outside the 14-day window if the defect was reported inside it.

Work you asked for that the scope never included is new work and gets its own quote. We will say so rather than absorb it quietly.

Third-party costs we paid on your behalf at your instruction — a domain registration, a paid API tier, a stock licence — are not refundable once incurred, because they are not ours to return. These are always itemised separately on a quote before you agree to them.

Work delivered, accepted, and in use beyond the 14-day window is not refundable. It remains yours.

Subscription billing is not open at Aurygine today. When it is, cancelling stops the next renewal and keeps your access until the end of the period you already paid for. We do not charge an exit fee and we do not shorten a period you have paid for.

You will get notice before any renewal charge, with the amount and the date, in time to cancel.

Open a support request from the Help page and choose Payments & refunds, or write to billing@aurygine.com from the email address on the order.

Include the order reference. We acknowledge within one working day and process approved refunds within 10 working days to the original payment method.

If you see a charge you cannot place, contact us before disputing it — we will identify it the same day. A dispute costs us both time for something a message usually resolves in minutes. We will never retaliate against an account for raising one.

Nothing in this policy removes rights you have by law, including consumer cancellation rights where they apply to you. Where the law gives you more than this policy does, the law wins.